# Privacy Policy

> Source: https://www.lumorng.asia/privacy-policy/  
> Last updated: 2026-08-21  
> Content signal: search=yes, ai-train=no, ai-input=yes

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Effective 21 August 2026

Lum Orng | Farm to Table (“Lum Orng”, “we”, “us”) operates lumorng.asia and the restaurant at Thlok Ondong Village, Group 23, Slorkram Commune, Siem Reap, Cambodia. This policy explains what personal information we collect, how we use it, and the rights you hold over it.

**1. INFORMATION WE COLLECT**

Directly from you: name, phone number and email address when you reserve a table or contact us; booking details including date, party size and any allergies, dietary requirements or special requests; contact and billing details for private dining and events; your email address if you subscribe to our newsletter.

Automatically: when you visit lumorng.asia, our servers and analytics tools record IP address, browser and device type, referring page, and the pages you view.

We do not store payment card details. Card payments are processed in the restaurant by our payment provider; deposits for large bookings are handled by the bank directly, and we receive only confirmation of payment.

**2. HOW WE USE IT**

We use your information to confirm, amend and remind you of your reservation; to prepare for your visit, including dietary, allergy and accessibility requirements; to respond to enquiries about the restaurant, our farm and private events; to issue receipts and maintain the records required by Cambodian law; to send seasonal menu and event news where you have subscribed; and to improve our website and service and prevent fraudulent bookings.

Allergy and dietary information is shared only with our kitchen and service team and is never used for marketing.

**3. LEGAL BASIS**

Where the GDPR applies, we rely on contract (to honour your booking), consent (newsletter, non-essential cookies, use of your image), legitimate interests (operating and securing the business), and legal obligation (tax and accounting records). Consent may be withdrawn at any time.

**4. SHARING**

We do not sell, rent or trade guest information. We share it only with our reservation platform, website and email providers, analytics providers, payment and banking providers, the hotel, tour operator or agent who booked on your behalf, and professional advisers or authorities where the law requires it. Each may use it solely for the purpose we engaged them for.

**5. PHOTOGRAPHY**

We photograph the restaurant, farm and events for our website and social media. Where you are individually identifiable, we ask permission before publishing. Email us and we will remove any published image of you.

**6. COOKIES**

We use essential cookies for site and booking functions, and preference, analytics and marketing cookies where enabled. You may accept or refuse non-essential cookies via the banner on your first visit, or manage them in your browser. Blocking essential cookies may prevent online booking from working.

**7. INTERNATIONAL TRANSFERS**

Our website, email and booking systems may store data on servers outside Cambodia. Where information is transferred abroad, we apply appropriate contractual and technical safeguards.

**8. RETENTION**

We keep reservation records for 24 months after your visit and event files for three years. Accounting and tax records are held for the period required by Cambodian law, and newsletter subscriptions until you unsubscribe. Information no longer needed is deleted or anonymised.

**9. SECURITY**

We apply reasonable technical and organisational safeguards, including restricted staff access, protected accounts and encrypted connections. No system is entirely secure, and we cannot guarantee the security of information transmitted over the internet.

**10. YOUR RIGHTS**

Subject to applicable law, you may request access to, correction of, or deletion of your information; restrict or object to its use; request a portable copy; or opt out of marketing. Write to lumorngfarmtotable@gmail.com and we will respond within 30 days, after confirming your identity. Every newsletter includes an unsubscribe link.

**11. CHILDREN**

We do not knowingly collect information from children under 16. Details provided as part of a family booking are retained only for that booking.

**12. THIRD-PARTY LINKS**

Our site links to booking platforms, maps, review sites and social media, each governed by its own privacy policy. We are not responsible for their practices.

**13. GOVERNING LAW AND CHANGES**

This policy is governed by the laws of the Kingdom of Cambodia, including the Law on Electronic Commerce (2019). Visitors in jurisdictions granting additional rights, such as the EEA and the UK, receive those rights as set out above. We may revise this policy as our services or the law change; the current version and its effective date are always published on this page.

**14. CONTACT**

Lum Orng | Farm to Table

Thlok Ondong Village, Group 23, Slorkram Commune, Siem Reap, Cambodia

lumorngfarmtotable@gmail.com | +855 12 926 562

www.lumorng.asia